Unió Digital is an Arizona-based managed service supplier (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We imagine expertise ought to be intuitive, not intimidating.
We are searching for an skilled Tier 3 Service Desk Technician with distinctive problem-solving expertise. You will function the escalation level inside the staff, resolving complicated technical points whereas additionally main consumer onboarding and venture initiatives. You are anticipated to be concerned in direct end-user assist when required. If you may have a ardour for making certain top-quality consumer assist and thrive in a collaborative surroundings, this function is for you.
Duties
· Lead and assist our helpdesk surroundings for managed service purchasers
· Coordinate and handle consumer initiatives, performing as a bridge between the technical staff and the consumer to make sure venture success
· Provide above and past assist to our purchasers and reply to queries for technical help in particular person, through telephone, or electronically as required
· Provide coaching and assist to purchasers in the course of the onboarding course of to make sure they perceive methods to successfully use their new IT methods and providers.
· Develop venture plans for consumer onboarding and standardization initiatives, outlining duties, assets required, and estimated timelines
· Install, configure, diagnose, take a look at and resolve technical {hardware} and software program points
· Maintain and replace written consumer and course of documentation to make sure efficient information administration
· Provide mentorship and steerage to Tier I and Tier II service desk technicians, fostering a collaborative and educated staff surroundings
· Contribute to the event and enchancment of IT service administration processes and practices
· Evaluate and anticipate IT developments and advocate methods and implement enchancment initiatives
Our Technology Stack
· Helpdesk / Ticketing – HaloPSA
· Documentation – Hudu
· RMM – Intune / Immybot
· Networking – Meraki
· Email/Calendar/Voice/AD – Microsoft 365
· Security Cameras – Rhombus / Avigilon
· Door Access – Avigilon
Qualification
· 6+ years of expertise offering IT providers and end-user assist
· Prior expertise at a managed service supplier is essential to grasp the fast-paced nature of the trade
· Client-oriented method with a ardour for delivering high-quality customer support
· Proven expertise main IT initiatives
· A self-starter who is raring to develop their {qualifications}
· Background in offering direct end-user assist
· High stage of consideration to element
· Excellent verbal and written communication expertise
· IT-related diploma and/or certifications (Cisco, A+, Network+, Microsoft, or equal)
· Advanced technical information, together with expertise with Azure AD, Active Directory, Intune, or different RMM brokers
Our Core Values
Dream Big, Then Make it Real
We flex our creativeness and problem ourselves to a better normal. Do, quite than discuss and inform.
Client Driven Results
Clients belief us to seek out options that ship distinctive outcomes. When they succeed, we succeed.
Own Your Progress
We repeatedly enhance by means of speedy innovation and embracing our errors. Own it means a relentless pursuit of the answer.
We Do It Right…even when nobody’s watching. Period.
Apply / particulars: https://remotive.com/remote-jobs/information-technology/tier-iii-service-desk-engineer-2091045
Source: Remotive (English distant jobs). Verify on the employer web site earlier than making use of.